Shipping policy
Shipping Policy
Effective Date: July 10, 2026
This Shipping Policy explains how orders placed through meowboard.shop are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
MeowBoard provides free standard shipping to supported destinations worldwide.
There is no minimum purchase requirement for free standard shipping unless a different condition is clearly stated during a special promotion.
Express or upgraded shipping options, when available, may require an additional charge displayed at checkout.
2. Order Processing
Orders are normally reviewed and prepared for shipment during business days.
Processing includes:
- Payment verification
- Order confirmation
- Product preparation
- Quality checks
- Packaging
- Carrier handover
Orders placed on weekends or public holidays may begin processing on the next business day.
During major holidays, promotional periods, or unusually high order volumes, processing may take longer.
3. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days
Delivery estimates generally begin after the order has been processed and dispatched.
Business days normally exclude weekends and public holidays. Delivery times are estimates and are not guaranteed.
4. International Shipping
We ship to many destinations worldwide.
International orders may be transferred between multiple carriers before final delivery. Tracking activity may take several days to update while a parcel is moving between facilities or countries.
Some remote areas, islands, military addresses, and locations with limited carrier access may require additional delivery time.
5. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, import taxes, duties, brokerage charges, or local processing fees.
Where such charges apply, they are normally determined by the destination country and may be the customer’s responsibility unless otherwise required by law.
MeowBoard does not control customs decisions or local import charges.
Customers should review local import requirements before ordering.
6. Order Tracking
When tracking is available, a shipping confirmation email will be sent after dispatch.
Tracking information may require 2–5 business days to become active, especially for international shipments.
A temporary lack of tracking updates does not necessarily mean the parcel is lost. Packages may continue moving while waiting to be scanned at the next carrier facility.
7. Accurate Shipping Information
Customers must provide a complete and accurate delivery address.
This includes:
- Full recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Valid telephone number
MeowBoard is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided during checkout.
Contact us immediately if you notice an address error. Address changes cannot be guaranteed after processing has begun.
8. Split Shipments
Orders containing multiple products may be shipped in separate packages.
This may occur when items are stored at different fulfillment locations or require different packaging. Separate parcels may arrive on different days.
You will not be charged additional standard shipping fees for an order split into multiple shipments.
9. Delivery Delays
Delays may occur because of circumstances beyond our reasonable control, including:
- Customs inspections
- Severe weather
- Public holidays
- Carrier disruptions
- Transportation restrictions
- High seasonal demand
- Incorrect address information
- Local delivery conditions
- Natural disasters
- Government actions
- Unexpected operational disruptions
We will provide reasonable assistance when an order is delayed, but we cannot guarantee carrier delivery dates.
10. Delivered but Not Received
If tracking shows that your parcel was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with reception, building management, or a mailroom.
- Contact the local delivery carrier.
- Wait one additional business day, as some parcels are scanned before final delivery.
If the parcel still cannot be located, contact us at support@meowboard.shop.
We will review the tracking details and assist with the next appropriate steps.
11. Lost Shipments
A parcel is not considered lost solely because tracking has paused.
If tracking has not updated for an extended period or the parcel has exceeded the expected delivery window, contact our support team.
We may ask the carrier to investigate before approving a replacement or refund.
12. Damaged Packages
If a parcel arrives visibly damaged:
- Photograph the outer packaging before opening it
- Photograph the shipping label
- Photograph the damaged product and internal packaging
- Contact us promptly
Please retain the packaging until the claim has been reviewed.
Depending on the circumstances, we may provide a refund, replacement, replacement part, or another appropriate solution.
13. Refused or Unclaimed Packages
If a parcel is refused, not collected, or returned because delivery could not be completed, please contact us.
A refund will be reviewed after the parcel is returned and inspected. Additional carrier or return costs caused by refusal, an incorrect address, or failure to collect the package may be deducted where permitted by law.
14. Contact Us
For shipping assistance:
MeowBoard
4309 Yorktown Place
Owensboro, KY 42301
United States
Email: support@meowboard.shop
Phone: 270-929-7114